Return Policy and Product Warranty

Return Policy

Because your medical ID is personally engraved and cannot be re-used, we cannot accept returns on personalized items. For returns on non-personalized items, please contact our Customer Service Department to obtain a Return Authorization number.

  • Engraved items are non-returnable and non-refundable
  • USB items are non-returnable and non-refundable

  • Silicone items are non-returnable and non-refundable

  • Non-personalised items must be new and unworn

  • Shipping, handling, and processing fees are non-refundable

  • The customer is responsible for all return shipping expenses

  • All refunds for non-personalised items will be processed within 15 business days of receipt of return item(s) via the original method of payment

  • Refunds totaling $20 or under will be issued as store credit unless originating payment method was by credit card or other electronic form of payment (Google / PayPal / etc)

    For returns or exchanges of non-personalised items, please enclose your merchandise in a padded envelope and ship Registered Post to:

    Attn: Returns, Universal Medical ID, P.O. Box 108 North Ryde BC NSW 1670
    Please include your Return Authorization number on the outside of the package.

    We are not responsible for damages or losses incurred during transit. For your protection, please ship Registered Post.

    Product Warranty

    All IDs, chains, and attachments are warranted against defects in material or workmanship for 90 days from the date of purchase. Upon receipt, please carefully inspect your purchase for errors or defects. This warranty does not cover:

  • Normal wear such as scratching, dents, or tarnishing of the ID, chain and attachments

  • Damage resulting from misuse, accidental handling, or exposure to corrosive substances

  • Loss of any kind

  • Repairs by anyone other than Universal Medical ID

  • Changes in engraving information (unless Healthcare Professional Warranty is redeemed.)

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