Frequently Asked Questions | Universal Medical ID Australia
Frequently Asked Questions About Medical IDs in Australia
About Medical IDs
What is a medical ID?
A medical identification or medical ID for short, is a piece of jewelry that can be worn as a bracelet or necklace. Unlike ordinary jewelry, a medical ID can be engraved with important information about your health. Examples are medical conditions, drug and food allergies, prescribed medicines, and emergency contacts.
In an emergency, a medical ID can quickly and effectively alert first responders to information that is vital for appropriate, timely diagnosis and treatment - especially when you cannot speak for yourself.
Who should wear a medical ID?
Health organisations in Australia and around the world recommend wearing a medical ID to anyone living with medical conditions. The following are good reasons to wear a medical ID:
In an emergency, when you might be unable to speak for yourself, a medical ID bracelet or necklace speaks for you.
Symptoms of common ailments can easily be misdiagnosed.
Prompt diagnosis is critical to effective treatment.
A brief description of vital medical facts engraved on your medical ID ensures appropriate and timely medical care.
A study shows that medication history errors during hospital admission are common.
Wearing a medical ID protects against potentially harmful medical errors.
More than 95 percent of emergency responders look for a medical ID; more than 75 percent check for a medical ID immediately upon assessing the patient. If you're wearing a medical ID, it won't be missed.
Medical IDs are not just for emergencies, they eliminate trips to the hospital, reduce unnecessary hospital admissions and prevent minor emergencies from becoming major ones. Medical IDs save lives!
Choosing and Engraving a Medical ID
How do I choose a medical ID for myself or a loved one?
Step 1: Engraving - Decide what information you would like to engrave. If necessary, ask a doctor what information is the most important to engrave.
Step 2: You can base your choice on your or your loved one’s age and lifestyle - choose an ID bracelet or necklace style that is comfortable, convenient, safe, and enjoyable for the wearer. The wearer’s age can help you choose the style and the level of durability of the medical ID jewelry - choose from stainless steel, silver, gold, titanium, a silicone band and beaded bracelets.
Step 3: Consider personal style - Vintage, classic, western, modern, and urban styles of medical alerts are available from Universal Medical ID’s large selection of medical IDs. Choose a medical ID that you can wear with pride.
Step 4: Identify your wrist size - Here is a quick guide that can show you how to easily measure your wrist when selecting an ID:
Use a measuring tape and wrap it around the wrist bone to get an accurate measurement in inches.
Below is guide based on how you would like your ID to fit around your wrist:
If you want to double check sizing options, don’t hesitate to contact us for help.
What engraving should I put on my medical ID bracelet or necklace?
It is important for your medical ID engraving to be clearly understood by emergency personnel and to have the pertinent information that responders expect. It is generally recommended to include the following information on your medical ID:
Allergies to Food, Insect, Metals, Medications, Etc.
Emergency Contact Information
With space permitting, just about anything can be engraved on your medical ID, including:
Emergency contacts (next of kin, doctor, etc.)
Implant (e.g., pacemaker)
What is My Interactive Health Record?
You can think of MyIHR as an extension of an engraved medical ID or a wallet card. For example, in an emergency, your medical alert jewellery piece provides caregivers with a brief description of a few key facts.
When you sign-up for MyIHR upon purchasing a medical ID, your PIN will be engraved on your ID with clear instructions on where emergency caregivers can go to find more information about your medical conditions, medical history, medications and more.
A physician, medic or nurse may then locate your file online at www.MyIHR.com or by calling the Freephone number where a medically trained operator provides live assistance. Armed with this additional knowledge they will be in a much better position to provide timely and appropriate care for you - possibly life-saving medical care!
Our medical IDs can be ordered through our website, by fax, post, or phone.
Online: Identify the item you wish to purchase. You will then be asked to tell us what you would like engraved on your medical ID. Finally, you will give payment and delivery information. Online purchases can be paid with a credit/debit card or through PayPal.
FAX: If you prefer, you can print an order form here. Select the form that features the item you wish to purchase. Complete the item selection box, engraving information, delivery instructions and payment information. Payment can be made with a credit card. Fax your order form to us at 02 8088 6021.
Post:Print an order form here. Select the form that features the item you wish to purchase. Complete the item selection box, engraving information, delivery instructions and payment information. Payment can be made with a personal cheque, postal order or credit card. Post your completed form to:
Universal Medical ID P.O. Box 108 North Ryde BC NSW 1670
Telephone: Call us at 1-800-826-011 and place your order with one of our Customer Service team. Phone orders require payment with a credit card. COD orders are not accepted.
How can I check the status of my order?
To check the status of your order, you can submit an inquiry form here. You can also reach our Customer Service at 1-800-762-328.
I made a mistake, can I change my order?
Unfortunately, we usually cannot make any changes once you have placed your order. We begin processing your order the next business day. Please review order details carefully before submitting. Due to personalisation of each ID, all sales are final.
How long will it take to get my medical ID?
Your medical ID is handled gently by many of our staff to ensure correct engraving. Typically, we process orders within 2-3 weeks from the time you order.
What is the Universal Medical ID Return Policy?
Your medical ID is personally engraved and custom-made to your unique specifications, and because of this, it cannot be re-used. We can only accept returns on our personalised items where we have failed to fulfill the exact specification of your order.
We define this as: The product was delivered to you faulty, not fit for purpose, did not match the description, or where errors were made by us in fulfilling the personalised elements of your order (such as but not limited to: engraving, chain length, and style).
In circumstances where returns are authorised under this definition, we will typically seek to replace a medical ID with the correct specification. In cases where this is not possible, or if you prefer, a refund of your purchase amount will be authorised to your original payment method or other electronic form of payment. Please contact our Customer Service Department at 1 800 762 328 to obtain a Return Authorisation Number. You will not be responsible for return shipping associated costs where we have failed to fulfil the exact specification of your order.
Non-personalised items are products that have not been customized to your unique specification. Generally, anything that has not been engraved is considered a non-personalised item. Where a product was delivered to you faulty, was not fit for purpose or did not match the description, please contact our Customer Service Department at 1 800 762 328 to obtain a Return Authorisation Number. All refunds for non-personalised items will be processed within 15 business days of receipt of return item(s) in the original method of payment. You will not be responsible for return shipping associated costs where a product was delivered to you faulty, was not fit for purpose or did not match the description.
Where you have been requested by our Customer Service Department to return a product to us, please enclose your merchandise in a padded envelope with your Return Authorisation Number on the outside of the package and ship Registered Post to:
Attn: Returns Universal Medical ID P.O. Box 108 North Ryde BC NSW 1670
How do I properly care for my medical ID?
TITANIUM is hypoallergenic. To preserve your medical ID’s appearance and minimise scratching, gently clean with a non-abrasive soap or cleanser and water. Dry completely with a soft cloth. Store your titanium medical ID in a soft cloth or bag. Remove your medical ID when working with metal polishers or scrubbing soap. Heavy physical activity may make your medical ID vulnerable to scratching. Consider wearing one of our stainless-steel bracelets or necklaces while outdoors.
STAINLESS STEEL Bracelets: Only the Curb chain is adjustable, allowing you to tailor the chain’s length to your wrist. Your medical ID bracelet should be worn firmly, yet comfortably. A firm fit will preserve the engraving. If you chose a Sister Hook clasp, it opens to a “V” by pulling its jaws out and apart. Attach the open clasp to the link to ensure the most comfortable fit on your wrist. To remove excess links, open the unneeded link with pliers by twisting open or cutting away the first unneeded link. Necklaces: If the necklace chain is too short, contact us and we will send a longer chain.
GOLD AND GOLD-FILLED metals will tarnish when exposed to acidic skin or air. A treated polishing cloth will discourage tarnishing. When storing jewelry, do not mix gold and silver. At a minimum, separate the metals by compartments. Guard your medical ID when using household cleaners, especially those containing ammonia or chlorine. Heavy physical activity may make your medical ID vulnerable to scratching. Consider wearing one of our stainless-steel bracelets or necklaces while outdoors.
STERLING SILVER: A treated polishing cloth will discourage tarnishing. When storing jewelry, do not mix gold and silver, separate the metals by compartments. Guard your medical ID when using household cleaners, especially those containing ammonia or chlorine. Heavy physical activity may make your medical ID vulnerable to scratching. Consider wearing a stainless-steel medical ID bracelet or necklace while outdoors. Bracelets: Plates are rhodium coated which helps protect your medical ID from scratching. Chains are not rhodium coated. *Please note charm bracelets and the Odyssey Collection pieces are not rhodium coated, therefore may require more frequent cleaning. Necklaces: Are not rhodium coated. This includes the neck charm and chain.
How can I get Medical ID Display Order forms?
Click here for medical ID order forms and support materials.