DELIVERIES MAY BE IMPACTED BY BUSHFIRES

Other Questions

Other Questions


Once engraved can I add info to my medical ID?

How do I adjust the size of my stainless steel bracelet?

Can a jeweller resize my medical ID?

How do I properly insert my e•MedTAG USB Dog Tag or USB Dog Tag ID into my computer?

Can I tell American Medical ID how my medical ID impacted my life?

Why does it take so long to make a medical ID?

Should I tell my doctor that I purchased a medical ID?

How can I get order forms?


Once engraved can I add info to my medical ID?

We advise only engraving information that is unlikely to change. Information on your medical ID, once engraved, cannot be removed or changed.

How do I adjust the size of my stainless steel bracelet?

Most of our stainless steel medical ID bracelets have adjustable sizing. It is simple and easy to do. Just watch this short Video for instructions!

Can a jeweller resize my medical ID?

We recommend that customers take their actual wrist measurement before placing their order. The chain or band length on the product page is the length of the entire bracelet including both chain and medical ID plate. If you plan on buying a medical ID despite of its large size compared to actual wrist measurement, we recommend getting advice from a local jeweler first if they are able to take out a link and adjust the bracelet for you. We do not guarantee that all jewelers are able to resize or remove a link from our medical ID bracelets or necklaces. We are unable to resize or adjust medical ID bracelets for our customers at this time and only offer the actual sizes available as seen on the product pages.

How do I properly insert my e•MedTAG USB Dog Tag or USB Dog Tag ID into my computer?

Press in on the black lever on the side of the USB and slide it forward. While still holding the lever, insert the USB into your computer’s USB port. Once the USB device is full inserted into your computer you are ready to begin.

Can I tell American Medical ID how my medical ID impacted my life?

Yes. We would be delighted to hear how your medical ID has influenced your life. Please share your Life Story.

Why does it take so long to make a medical ID?

Our medical IDs are custom-engraved and custom-sized to reflect our customer's exact requests. Considering we strive for accuracy and quality, once an order has been received and the medical ID has been engraved, the order is examined multiple times ensuring complete accuracy. The jewellery is then polished and packaged with care before it is sent to the customer.

Should I tell my doctor that I purchased a medical ID?

We encourage our customers to inform their doctor that they have purchased a medical ID. Just as they would tell their doctor about new medicines or changes in their health, so should they tell their doctor about their medical ID. When you receive your American Medical ID bracelet or necklace, you'll find a Healthcare Provider Approval Card. On your next visit, show your doctor your medical ID and give him the Healthcare Provider Approval Card. If your doctor approves your ID’s engraving, we'll add a one-year engraving warranty to your account. If, however, your doctor thinks you should have engraved additional information, we’ll be happy to add that important information for a small fee. Then you’ll have another opportunity to get your doctor’s approval and engraving warranty. The customer is responsible for returning the medical ID.

How can I get order forms?

Click here for medical ID order forms and support materials.